Philip Krebs x Festicket
APPLYING for the position AS: Account Manager DACH
Welcome! On this website you will find more detailed information about my person and also some thoughts how I can be a valuable addition to the Festicket team. Please scroll down and check out my work experience, education and skills.
If you have any questions please let me know.
Best,
Philip
Events curated
Years in Ticketing
Million ticket buyers served
Experience:
Event
Industry
PROFESSIONAL
Reflecting the last decade, the event industry changed massively. New events, festivals, and conferences emerged. Digital distribution of event tickets and the influence of social media accelerated this changed and the way of promoting events. The event industry has been democratized through digital innovation and is ever since more accessible for a wider range of companies and event creators.
The Corona pandemic has by far the most tremendous impact on the industry. Naturally, every era yields new possibilities and can be a game-changer to the prior period of time. As the event sector will alter during the next years, Festicket is strategically in a great position to leverage this situation to access the untabb spectrum of the market.
Festickt has due to its product & service portfolio the best premises to be even more successful in the upcoming years as a primary event platform. The European market is not only very competitive, the cultural distinctions are crucial to be successful in these markets – especially in the DACH region.
My passion is to be part of this vibrant, challenging, and innovative environment, by working for Festicket as a valuable part of the team.
In a nutshell, what kind of relevant value am I going to add to the business of Festicket?
– Years of experience and expertise in the event and festival market.
– Understanding market needs and the ability to address them accordingly.
– Used to work remotely and to collaborate with international teams.
– The ability to adapt fast to new environments and taks.
– Customer-centric mindset & solution-focused approach.
– Existing industry network
Philip Krebs x Festicket
3VNT Consulting – Co-founder
10/2019 – til today
– General event management consulting
– Digital strategy, ticketing and distribution
– Event data analytics and systematic consolidation
– Access-control, entrance and area management consulting
– IT-infrastructure, Access-control and point-of-sale solutions
Eventbrite – Senior Field Operations Manager
09/2017 – 09/2019
– Part of the cross-functional global field operations team at Eventbrite
– Responsible for product and service implementation in the DACH region
– Expert consultation external and internal stakeholder
– Responsible for managing KPI settings, budgets, commercial goals
– Process and lean management in regards of on-site products and services
– Team lead of the German field/ on-site operation team and resources
– Development and implementation of service standards, products & services
– Partnership management, 3rd party network, supplier and contractor
– Client (B2B) support, enablement and education
Eventbrite – Field Operations Manager
01/2017 – 08/2017
– Part of the cross-functional global field operations team at Eventbrite
– Expert consultation external and internal stakeholder
– Development of access-control, point-of-sale solution designs
– Responsible for managing budgets, service standards and KPI´s
– Team lead of the German field/ on-site operation team
– Client (B2B) support, enablement and education
ticketscript – Technical Account Manager On-site Operations
08/2013 – 01/2017
– Expertise for key accounts, internal stakeholder (Sales & AM teams)
– Access-control, point-of-sale, and IT infrastructure planning and execution
– Hardware rental and asset management in DE/ AT
– Responsible for managing service standards
– On-site operation teams, technical equipment and resources
– Client support (B2B & B2C)
– Client enablement and education
ticketscript – On-site Coordinator
11/2012 – 07/2013
– Entrance management
– Staff supervision & training
– On-site support and customer care
– IT-infrastructure deployment and installation
Freelancer – Event Manager
01/2011 – 07/2013
Event-management for small and mid size events across Germany
emagnifica – Co-founder
08/2006 – 12/2010
SaaS & eCommerce platform development
Camelot Vertriebs GmbH – Account Manager
03/2004 – 05/2005
Sales and distribution of broadband internet and telecommunication products
ISB Neuengamme – Community service (in lieu of military service)
05/2003 – 02/2004
Responsible for the individual care of severely handicapped patients
Skills & Profile
Profile
Self organized, experienced in cross functional position, empatic, focused, holistic approach, creative, hands-on and in love with efficient and lean solutions, UX, products and services.
%
SaaS Experience
%
Festival Experience
Customer Success
- Account Management
- Individual Solution Design
- Data based decision making
- Client Enablement / Training
- Best Practice & Knowledge Transfer
Event Management
- Field / On-site Operations
- General Event Management
- Access Control Management
- Asset Management & Logistics
- Ticketing & Digital Distribution
Operations
- eCommerce/ SaaS
- KPI & OKR Settings
- Forecasting / Resource Planning
- Accommodation & Travel Planning
Events & Clients
Education & Co.
New Horizons CLC Berlin
SCRUM Certification (EXIN®)
- Foundation
- Master
- Product Owner
11/2020 – 01/2021
Currently in progress.
Hochschule Mittweida: University of Applied Sciences
B.A. Media Ecomics
Journalism / Film production
Fachoberschule für Sozialpädagogik Hamburg-Harburg
University of applied sciences entrance qualification
06/2005 – 08/2006
Languages
German: Native
Englisch: Fluent
Personal Data
Date of birth: 25.11.1982
Birthplace: Hamburg / Germany
Driving licences: Class B
Basics
Plattform: Windows, Mac OS, iOS, Android
Office: Google G Suite, Apple iWork, MS Office 365
Organisation: Trello, Jira, Confluence, Workday, Slack
Customer-Relations: Salesforce, SugarCRM
Design: Adobe Creative Suite, WordPress
Recreational activities
Running, Hiking, Windsurfing, DIY-Projects, Design
I play everywhere. Any event. Any size.
